The Worx Wire Newsletter
Spring 2008 Edition

Joy is seeing the end of a long, hard winter.  I really shouldn’t complain, when you consider that I’m often on the road working with client communities in warmer climates.  I’ve recently had the pleasure of going to Hilton Head, Savannah, and Atlanta and am scheduled for Florida, Texas, California, and Hawaii.

This hectic schedule, along with a great neighbor, has prevented me from having to shovel even an inch of snow, despite the record-breaking year we’ve had.  Few of you have been so lucky, I’m sure. 

In fact, maintenance directors from coast to coast suffer, as their best laid plans go to the dogs.  One such story, told to us by Scott Weir from Shannex Health Care Management in Nova Scotia, Canada, is a tale of torment.  Good thing he has a sense of humor!

Our fall User Conference is really shaping up.  Last year, we hosted a single-day event, and everyone wanted more.  We heard you when you said, “Two days would be better. We’re just getting started at the end of day one.”  Participants were so pleased they’d found a Maintenance Management conference that goes beyond nuts-and-bolts training to focus on leadership skills and professional development, highlighting the value of maintenance to the whole community. We listened to you when you told us how much you loved the open, interactive sessions, and the chance to network with colleagues – professional maintenance managers and directors who are all devoted to Senior Living Communities.  We noted your suggestion to acknowledge the needs of new users, without denying them the networking and in-session interactions with the more seasoned veterans.  

We’ve addressed it all!  Our two-day conference at the DoubleTree Hotel and Suites in Durham, NC kicks off with a terrific outdoor patio, Southern BBQ Welcome Reception (included in the conference fee).  We’ve included breakfasts, lunches, and refreshments, to create ample chance to meet and swap stories of your invaluable experience in the field. For newer members of the PM Worx family, or those looking for how-to learning, we’ve prefaced the two-day conference with a full-day clinic, offering a hands-on opportunity to explore the PM Worx basics. It’s a perfect start to the conference for new users, or those needing a refresher.  We’ll do a full data audit in advance of the conference (free of charge), and provide you with a full written report with recommendations (valued at $350).  This is one of the things that attendees loved most last year.

Our special guest is Doug McMillan from zumBrunnen who will speak on Strategic Capital Planning, providing us with Real Answers for Real Questions.  ZumBrunnen is a frequent choice among senior living providers for their construction monitoring and facility condition assessments.  In addition, zumBrunnen is a platinum AAHSA sponsor and Windmill partner.

Both conference days start with keynotes and morning sessions for the whole group.  In the afternoon, we’re offering a choice of concurrent sessions.  On day one, we’re also featuring a site tour of one of our client CCRCs.

This 2008 User Conference really is an unparalleled opportunity for professional development. But don’t take my word for it. Barry Putnam from Wesley Commons in Greenwood, South Carolina says “With this annual User Conference, Windmill Software is bringing facility management to the forefront.  It’s a great opportunity to network with people in the same position—one that you rarely find elsewhere.  I pick up something new every time and return to work with renewed energy and focus.”

Not to be eclipsed by my excitement about our fall conference, we’re also delighted to introduce you to Peggy Faul, our most recent hire.  She comes with a background in senior living and has been deeply involved in a PM Worx deployment at a CCRC in Wisconsin.  You can read more about Peggy in this issue of Worx Wire.  We’re very enthusiastic to have her join our growing team.

Be sure to stop by and say 'hi' to us on March 31 in Washington DC at the AAHSA Conference - Future of Aging. We’ll be at booth #405, and we’re looking forward to catching up with you and other members of your Senior Living Community, so we can show you what’s new.

Don’t miss Kyle’s Corner. In his first article, Kyle reveals the importance of monitoring resident satisfaction, and invites you to sign up for your free copy of our Resident Satisfaction Survey. Kyle’s second article introduces you to a tempting range of cool custom reports.

As a member of the programming committee for the 2009 IAHSA, in London, England, I’d like to ask you to consider submitting a proposal for a presentation.  The call for presentations is open, so talk to your executive about topics to share with the rest of the world.  Take a look at the IAHSA website for more information. 

Finally, I hope you find our articles helpful.  Please remember that back issues are also published on the website, and that each one contains valuable advice.  As always, feedback is gratefully received.  Let us know what you liked, and give us your suggestions for improvement.


Jo-Anne Kempe
President, Windmill Software

P.S.  Don’t forget to sign up now for the Windmill Software 2008 User Conference for earlybird discounts and special deals on DoubleTree rooms. I’m looking forward to seeing you there.

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